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Once your order is placed, our team will keep you informed every step of the way. For custom pieces, we provide estimated production and delivery timelines at the time of purchase and will contact you with updates as your order progresses. You’re always welcome to call for a status update—we’re happy to help.
Delivery timelines vary depending on the item and level of customization. In-stock furniture may be delivered within a few weeks, while custom orders typically take 8–12 weeks from order to delivery. We’ll review the expected timeline with you before you finalize your purchase so there are no surprises.
We offer local delivery services within our service area for a delivery fee, which helps ensure your furniture is handled with care and placed properly in your home. Pricing varies by location and order size—our team will review all delivery details upfront.
Your satisfaction is important to us. If your furniture arrives with any damage, please notify us immediately. We will work directly with the manufacturer to repair, replace, or resolve the issue as quickly as possible.
We do our best to accommodate delivery preferences. While exact delivery times cannot always be guaranteed, we will coordinate a delivery window that works for you and provide advance notice so you can plan accordingly.
We partner with trusted manufacturers who use high-quality hardwoods, durable upholstery fabrics, premium foams, and solid construction techniques. Material details vary by product, and our team is happy to walk you through the specifics of any piece you’re considering.
Yes. Many of our furniture pieces can be customized with your choice of fabric, leather, color, finish, configuration, and size. Custom options vary by manufacturer, and we’ll guide you through available choices to create a piece that fits your home and lifestyle.
Most of our furniture includes a manufacturer’s warranty, which typically covers structural components and craftsmanship for a specified period. Warranty terms vary by product and brand, and we’ll review all coverage details with you at the time of purchase.
Proper care helps your furniture look great for years to come. We provide care and cleaning recommendations based on the materials you choose, including tips for fabric protection, leather conditioning, and wood maintenance. If you ever have questions, just ask—we’re here to help.
Fabric and material samples are not available to take home, but our curated showroom experience allows you to explore finishes, textures, and colors in person. Our design specialists will guide you through each option, offering expert insight to ensure your custom selection reflects both your style and the way you live.
Yes. Our team offers complimentary design guidance to help you select furniture that fits your room, style, and budget. Bring measurements, photos, or inspiration—we’ll help you narrow down the options.
Because custom furniture is made specifically for you, custom orders are typically non-refundable and non-returnable. We’ll review all details carefully with you before placing the order to ensure you’re confident in your selections.
Financing options may be available. Please ask our team in-store for current financing plans and eligibility details.
You can always reach out to our showroom directly. Whether it’s a question about delivery, care, or future purchases, our team is here for you before, during, and after the sale.
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Account Log in
Billing@jamesallenfurniture.com
Phone: 419.618.3449
Fax: 419.647.9609
Email: Contact@jamesallenfurniture.com
